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Finding A Suitable Support Coordinator

Firstly what is a support coordinator?


Support Coordination will assist you to build the skills you need to understand, implement and use your plan. I will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, live more independently, be included in your community & find service providers and products best able to meet your individual needs. I understand your frustrations and concerns with understanding how the NDIS works, you are not alone all to often participants are issued with their plans and are overwhelmed as to where to start to implement the support they need and what services are available to them. I am here to support you, to do the leg work and assist you with maximising your plan.


How Can A Support Coordinator Assist you?


A Support Coordinator will support you to understand and implement the funded supports in your plan and link you to community, mainstream and other government services. A Support Coordinator will focus on supporting you to build skills and direct your life as well as connect you to providers.

They will assist you to negotiate with providers about what they will offer you and how much it will cost out of your plan.

They will ensure service agreements are completed and cover the necessary items to ensure you are receiving the best support possible for your individual needs. They will help you to build your ability to exercise choice and control, to coordinate supports and access your local community.

They will assist you in planning ahead to prepare for your plan review.

They will assist you to 'optimise' your plan ensuring that you are getting the most out of your funded supports.

Do I Have A Support Coordinator Forever?


Support Coordination is designed to be a temporary support wherever possible. Of course there are situations where that is not a reasonable expectation and it is considered that support coordination would continue until such time that the participant has built sufficient capacity. One of the roles of your Support Coordinator is to build your skills so that you can take over the management of your plan and coordinate your own supports. This will maximise your choice & control over your plan. Sounds scary doesn’t it? But fear not you will not be left to yourself until and unless you have the capacity to do so and some people will always need it.


What should I look for when securing a Support Coordinator?


Firstly you will need to take into consideration as to how your plan is managed. If your "Support Coordination" is self or plan managed you will be able to engage with Support Coordinators who are both unregistered & registered with the NDIS. However if your "Support Coordination" is agency managed you will need to engage a Support Coordinator who is registered with the NDIS.


It is really important to get a support coordinator who has the skills and knowledge to support you and it is equally important to feel comfortable with them. Here are a few questions you could consider when deciding what Support Coordinator is the right one for you

- What do you know about (insert your disability here)?

- What are some of the local supports that you would recommend to me in my situation?

- How will you communicate with me and my family?

- How will you track my progress toward reaching my goals?

- How will you support me to learn the skills to become more self-sufficient so that I can manage my own supports?

- What is your feedback and complaint management procedure?

- What would be your plan if I get myself into crisis?


I trust this has been helpful for you and please remember it can take time to find the right supports for your needs. If you ever find yourself in a situation where you feel as specific support or therapist is no longer suitable for you I would suggest discussing your concerns with the provider and if you can't resolve you always have the choice and control to change providers. Big love Kylie xx






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